Customer Service Executive Kelana Jaya Normal Working Hours
Kelana Jaya, Malaysia
Job Description
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Our Client: Our client is an employment background screening company. Position Title: Customer Service Executive cum Verification Specialist (VS) Contract: 6 months - 1 year (Renewable / Convertible) Salary Range: RM2200 - RM2800 Working Hours: 5-day work week (Monday - Friday, 8AM - 5PM) Responsibilities:
Contract length: 6-12 months Salary: RM2,200.00 - RM2,800.00 per month Schedule:
- Reporting to Assistant Manager (In-House Team)
- Accountable for own work report output and quality of work
- To achieve the KPI assigned in order to measure the quality of performance
- To ensure phone (outbound call) and email verifications are completed before the deadlines
- To ensure that queries are responded to within our agreed response time
- To ensure the best Customer Experience is given to all customers
- To handle verification across different platforms, including Telephony & Email
- Be passionate about being the best and what to achieve targets
- 1 to 2 years\xe2\x80\x99 of experience in customer service / contact centre
- Comfortable working in a contact centre working environment
- Target oriented and able to demonstrate the ability to work in a KPI based workplace
- Structured and follow SOPs
- Excellent Communicator (Especially English \xe2\x80\x93 Both Written and Spoken) (Having the ability to speak other foreign language will be an added advantages)
- Fast Typing Skill (within 50-60 WPM)
- Have a \xe2\x80\x9cdo whatever it takes\xe2\x80\x9d attitude
- Possess a positive working attitude with a willingness to learn and adapt
- A committed Team Player, independent, responsible, and meticulous
- Eager to explore new ideas and open to sharing ideas with the Team
- Willing to learn and accept feedback while stay motivated to add value to the work
Contract length: 6-12 months Salary: RM2,200.00 - RM2,800.00 per month Schedule:
- Monday to Friday
- Kelana Jaya: Reliably commute or planning to relocate before starting work (Required)
- STM/STPM (Required)
- Customer service (Required)
- English (Required)
- Bahasa (Required)
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Job Detail
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Job IdJD914353
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKelana Jaya, Malaysia
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EducationNot mentioned