Customer Service Executive

Kepong, Kuala Lumpur - Selangor, Malaysia

Job Description


MohonKelayakanTo succeed in this role, we will need you to have:

  • Must possess at least Diploma or equivalent.
  • Required skills: Microsoft Office
  • Keen learner with good attitude, independent, responsible, self motivate and able to work independently
  • Ability to multitasking, priotize workload and delegate task
  • Candidates from label printing industry will be an advantage.
  • Able to work with other department
  • Willing to work in Kepong (nearby Sri Damansara)
  • Full time position is available
  • Fresh graduates are encouraged to apply
Tanggungjawab
  • Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
  • Assisting customers with resolving problems, complaints, or conflicts they may have.
  • Maintaining a thorough understanding of the company\'s products and services.
  • Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
  • Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
  • Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
  • Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
  • Other ad hoc administrative tasks assigned by superior.
Manfaat
  • Attractive Incentive Rewards
  • Opportunities for growth and advancement
  • Young and diverse working culture! Work alongside fun, encouraging and supportive colleagues from a diverse range of backgrounds
  • Provide Gym facilities
  • Annual Performance Bonus
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Job Detail

  • Job Id
    JD1069815
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kepong, Kuala Lumpur - Selangor, Malaysia
  • Education
    Not mentioned