Job Description

JOB RESPONSIBILTIES

Assist Customers Across Channels

: Respond to customer inquiries, concerns, and complaints via phone, email, chat, or social media.

Resolve Issues Promptly

: Address and resolve customer issues efficiently, aiming for first-contact resolution when possible.

Maintain Product Knowledge

: Stay informed about the company's products or services to provide accurate information to customers.

Document Interactions

: Keep detailed records of customer interactions, including issues and solutions, for future reference.

Collaborate with Team

: Work with team members to share customer feedback and identify areas for improvement.

Support New Customers

: Provide introductory information to prospective and new customers.

Ensure Customer Satisfaction

: Handle complaints and inquiries to ensure customers are satisfied with products or services.

Coordinate Daily Workflow

: Organize the daily tasks of mechanics to ensure prompt service to customers.

Prepare Reports

: Complete and submit reports on time.

Perform Additional Duties

: Carry out other related tasks as assigned by supervisors or managers.

JOB REQUIREMENTS

Candidate must possess at least a Diploma in Business Studies/ Administration/ Management, or equivalent. Numerically sound with good analytical and communication skills. Preferable at least 2 year(s) of working experience in the related field. Responsible, meticulous, good working attitude, good communication and interpersonal skills. Good verbal and written communication skills in English, Mandarin and Bahasa Malaysia is the preferable, in order to communicate with China's principal and suppliers Possess own transport and willing to work in Kota Kinabalu (1 position).
Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

Additional leave Free parking Health insurance Opportunities for promotion Professional development
Application Question(s):

What is your expected salary? Are you willing to work for 5.5days per week?
Work Location: In person

Expected Start Date: 10/07/2025