Customer Service Executive ??????

Kuala Lumpur, Malaysia
Agensi Pekerjaan TalentConsult Sdn Bhd
13 Current Jobs Openings
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Job Description


  • With customer service experience entitled better and negotiable salary package depends on project
Working location: Petaling Jaya, KL Sentral, Subang Jaya, Cheras, etc.Working hours: 5 days per week, 9 hours per day, shift-based.Salary: Basic+ KPI + other allowances *based on interview performance & education qualification & working experienceinclusive EPF, SOCSO, EIS, ANNUAL LEAVE, MEDICAL LEAVEResponsibilitiesCustomer Service helps company customers/users with their inquiries through inbound calls, chats, and mails focusing on TAIWAN or HONG KONG or SINGAPORE or CHINA market. Therefore, well-verse in Mandarin and English is compulsory. Proficient in Cantonese is a plus point.DUTIES AND RESPONSIBILITIES:
  • Handle inbound/outbound enquiries, feedback and provide resolutions to customers over the phone, email or via chat relating to renowned product.
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
  • Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
  • Provide a high level of professionalism and competent customer service.
  • Able to communicate effectively with customers in a friendly and polite manner.
Benefits
  • EPF, SOCSO, ANNUAL LEAVE, MEDICAL LEAVE
  • Allowances: KPI, Language, Shift etc
  • Work-Life Balance
  • Multinational Company, with a friendly & helpful culture
  • Accessible by Public Transport: MRT, LRT, KTM etc
  • Career advancement
  • Insurance coverage
TalentConsult is a recruitment agency. We will assist you throughout the whole interview process including assessment and job application.Additional Benefits
  • EPF / SOCSO / PCB
  • Annual Leave
  • Training Provided
  • Performance Bonus
  • Medical Insurance
  • 5 Working Days
  • Allowance Provided
  • Medical and Hospitalisation Leave
SkillsEffective Communication Empathy Patience Problem-solving Skills Communication Skills Time Management MultitaskingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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Job Detail

  • Job Id
    JD1064284
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned
 
 
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