Job Description

e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>Customer Service ExecutiveFollowMYR3,000 - MYR4,500 Per MonthKL City,Fewer than 20 applicants. You still have a chance!Posted 4 hours ago xe2x80xa2 Closing 23 Jun 2025Fewer than 20 applicants. You still have a chance!SaveApplyRequirements

• Required language(s) : English, Mandarin, Malay.
• Possess good communication skill in verbal & written in English.
• Able to work independently and under pressure with minimum supervision.
• Education/Experience: SPM or Diploma in any relevant field
• Strong PC knowledge, Microsoft Windows, Word, Excel and Outlook required.

Responsibilities

• Ensure timely quotations are sent to customers and bookings are confirmed promptly.
• Support operations and sales in executing service delivery.
• Manage carrier/vendor relations, including securing spot rates, equipment, space protections, priority haulage, and ensuring customs brokers provide agreed service levels.
• Monitor and resolve issues/queries from the operations team and respond to customer inquiries promptly.
• Ensure data integrity within systems.
• Responsible for cross-selling/up-selling, customer retention, and following up on outstanding freight.
• Monitor, record, and report on service performance, providing recommendations for improvements, whether in service delivery successes or failures.
• Collaborate with the sales team to establish and strengthen customer relationships.
• Ensure service excellence and develop a best-in-class platform for customers/clients.

Benefits

• Normal working hour (Mon-Fri), 9am-6pm
• Employee benefit

SkillsCommunication Skills Problem-solving SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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