Job Description

Wealth Mastery Academy Hiring! Full Time Customer Service Executive in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl
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Customer Service Executive
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MYR3,000 - MYR4,000 Per Month
KL City,
Fresh Graduates
Fewer than 40 applicants. You still have a chance!
Posted an hour ago o Closing 10 Oct 2025
Fewer than 40 applicants. You still have a chance!
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Requirements

• Possess a Diploma in any field.
• Entry-level position; fresh graduates are encouraged to apply.
• Excellent communication skills in both English and Mandarin (written and verbal) to effectively interact with a diverse customer base.
• Demonstrated ability to provide exceptional customer service and build rapport with customers.
• Strong problem-solving skills with the ability to analyze situations, identify root causes, and implement effective solutions.
• Active listening skills to understand customer needs and concerns, and provide appropriate assistance.
• Ability to develop a comprehensive understanding of Wealth Mastery Academy's products and services to accurately address customer inquiries.
• Empathetic and patient approach to handling customer complaints and resolving issues in a timely and professional manner.
• Must be willing to work on-site in Kuala Lumpur.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner, providing accurate information and resolving issues effectively.
• Provide excellent service in Mandarin languages.
• Maintain a thorough understanding of Wealth Mastery Academy's products and services to effectively address customer questions and concerns.
• Document all customer interactions and resolutions in the CRM system accurately and comprehensively.
• Identify and escalate complex customer issues to senior team members or relevant departments for further investigation and resolution.
• Proactively identify opportunities to improve customer satisfaction and provide feedback to management.
• Assist in the development and maintenance of customer service procedures and knowledge base articles.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

Skills
Customer Service Communication Skills Problem Solving Active Listening Product Knowledge Empathy
Important Information
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Skills Required