Language(s) Required: Mandarin, English and Bahasa Malaysia.
Minimum of 2 years' experience in a customer service position.
Diploma / Bachelor's Degree in Business Administration or any related field.
Good interpersonal skills with a positive attitude.
Able to start immediately is an added advantage.
Required by shift work.
Tanggungjawab
Handling customer support calls, helpdesk ticketing, and following up on the complaints on customer's lodged issues and ensuring that IT is resolved and responded to promptly.
Identify errors/bugs and guide customers to troubleshooting and problem-solving.
Escalating unresolved customer complaints to the 2nd level or technical department.
Updating the resolution progress to the customer timely and accordingly.
Possessing excellent company packages and service knowledge to enhance customer support.
Retaining the terminating subscribers with the management-approved offer.
Providing suggestions for policies and procedures of the Customer Support department.
Maintain a high and consistent level of support quality across the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Compiling the customer support service-related performance information and preparing the report for the management.
Maintaining a pleasant working environment among the support team.
Manfaat
Additional Special Leave.
Dental / Optical benefit
Weekly sport activities / Team Building
Gym access
Manfaat tambahan
Staff Activities
Training Provided
5 Working Days
Company Trip
Annual Leave
Kemahiran Product Knowledge Customer service Phone Skills Problem Solving Listening Customer Inquiries Communication Skill Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.