Job Description

Record and update applications submitted by agents and customers. Verify the completeness of submitted forms and supporting documents. Ensure data accuracy in application logs and submission reports. Monitor and track ticket progress from help desk board and ensure timely follow-up and resolution to relevant personnel. Escalate pending or unresolved tickets to relevant personnel. Maintain and update daily ticket tracking records. Prepare weekly and monthly summary reports on ticket status, application flow, and operational updates. Use internal systems (e.g., ticketing tools, CRM, Excel trackers) to manage data and workflows. Support basic data entry and reporting tasks using provided templates or dashboards. Assist in service center for serving customers in renewal / purchase of products / new sales. To work closely with the respective team members and liaise with them on a daily basis to organize workload accordingly.

Requirements:

Diploma/Degree in Business Administration, Marketing, or a related field. Good communication and interpersonal skills. Ability to work independently. Chinese-speaking candidates are preferred to liaise with our China counterparts. Working hour by Shift.
Job Type: Full-time

Experience:

Customer Service: 1 year (Preferred)
Language:

Chinese (Required)
Work Location: In person