Minimum 1 year experience in Customer Service preferred
Candidates who are fluent in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-speaking clients.
Experience in fintech or banking industries would be an advantage
Tanggungjawab
Provide full spectrum of customer service support to merchants and key accounts across the region, including but not limited to Hong Kong & Singapore
Resolve any enquiries/complaints effectively via calls/emails/instant messages etc, in a timely and efficient manner, to ensure that a best-in-class customer service experience is delivered
To collect and record all relevant information accurately
To report details of all enquiries/complaints within the time frame to the relevant department or person-in-charge when required
To ensure merchants are kept informed of the progress of their enquiries/complaints
To prepare reports for tracking and records purpose
To achieve individual performance expectations and development
To perform any ad-hoc tasks assigned
Manfaat
Basic salary of MYR + Attractive monthly KPI incentives up to MYR1000!
Rotational shift work (5 working days per week)
Training will be provided
Annual leave + Birthday leave + Medical leave provided
Group Medical Insurance entitlement upon confirmation
Manfaat tambahan
Annual Leave
Medical and Hospitalisation Leave
Medical Insurance
Training Provided
5 Working Days
Insurance
Kemahiran Communication skills Mandarin English Customer Service Problem Solving ?? (Cantonese) Proficiency Peringatan Penting Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.