Job Description

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

...and lots more!
What would you be doing:

• Retain the existing customers by building a good rapport and providing customer satisfaction.
• Delivering excellent customer service to customers via live chats.
• Providing accurate information on products and services to customers.
• Consistently meeting individual and team KPIs and goals.
• Maintaining a high degree of integrity and confidentiality, keeping customers' information.

To be successful in this role, you will need to have:

• At least 1 year of working experience in any customer service industry, preferably in Live Chat.
• Able to converse and write well in English, Bahasa Malaysia, and Mandarin.
• Fast typing skills.
• Has critical thinking skills with a focus on issue resolution and customer satisfaction.
• Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
• Computer literate and proficient in using Windows OS, MS Office, and Google Applications.
• 9 working hours with 5 days of rotating shifts, including weekends and public holidays.
• You must have your own laptop and good internet connection.

Working Hours:

• Morning Shift: 8 AM - 5 PM
• Evening Shift: 4 PM - 1 AM
• Midnight Shift: 11 PM - 8 AM

Skills Required