Job Description

KEY DUTIES / RESPONSIBILITIES:

Respond to customer queries in a timely and accurate way, via email or chat.

Effectively communicate and answer inquiries from web stores & e-marketplace platforms Resolve customer complaints via phone, email, or social media Compile reports on overall customer satisfaction Manage large amounts of incoming inquiries from customers. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution. Identify and assess customers' needs to achieve satisfaction. Recommend potential products or services to management by collecting customer information and analysing customer needs. Attempt to persuade customers to reconsider cancellation. Responsible for placement of orders, refunds, exchanges and product recalls. Inform customers of our latest deals and promotions. Answer questions about warranties or terms of sale. Create and maintain customer accounts by recording account information. Keep records of customer interactions, process customer accounts, and file documents. Prepare product or service reports by collecting and analysing customer information. Working closely with the E-Commerce team and Marketing division on all E-Commerce Campaigns. Perform ad-hoc tasks as per request by Management.

JOB REQUIREMENTS:

Candidate must possess at least a Diploma in the related field. At least 1 - 2 years of related working experience is required for this position. Fresh graduates are welcome to apply. Pleasant personality and good command of spoken and written English and Bahasa Malaysia. The ability to communicate in Mandarin would be an added advantage. Excellent communication and presentation skills. Customer-oriented and problem-solving. Ability to multi-task, prioritize, and manage time effectively. Ability to prepare and communicate data effectively. Self-starter and ability to work independently without a high amount of direction. Familiar with CRM systems and practices. Strong phone contact handling skills and active listening Proven customer support experience Full-Time position is available.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

Dental insurance Health insurance Opportunities for promotion Professional development Vision insurance
Application Question(s):

Do you familiar with Pivot Lookup? Years of experience in retails industry? Notice period: Expected salary?
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Customer service: 2 years (Required)
Work Location: In person