Job Description

Exodus F&B 3 (Sushi Hiro) Hiring! Full Time Customer Service Executive in WP Kuala Lumpur, Earn up to MYR 5,500 - Ricebowl
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Customer Service Executive
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MYR4,000 - MYR5,500 Per Month
KL City,
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Posted 25 minutes ago o Closing 30 Jan 2026
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Working Location Near Station

• Jalan Lingkaran Tengah 2 , Kuala Lumpur WP Kuala Lumpur Malaysia 57000

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field preferred.
• Minimum 2-3 years of experience in customer service, preferably in the immigration, legal, or consultancy industry.
• Must be able to read, write, and speak English, Mandarin, and Malay; additional language is a plus.
• Ability to handle documentation and client records with accuracy.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a customer-focused approach.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of MM2H and PVIP programs is an added advantage.
• High level of professionalism, patience, and problem-solving skills.
• Willing to work extended hours when needed, especially during events or peak periods.

Responsibilities

• Serve as the primary point of contact for prospective and existing clients via phone, email, and in-person interactions.
• Provide accurate and updated information on MM2H, PVIP, and other immigration programs.
• Assist clients with pre-registration, document submission, and application processes.
• Coordinate with internal teams to ensure smooth processing of client applications.
• Maintain and update customer records in the CRM system.
• Follow up on client inquiries and ensure timely responses.
• Handle customer complaints and resolve issues in a professional and efficient manner.
• Support the marketing team by participating in seminars, events, and exhibitions when required.
• Stay updated on immigration regulations, policies, and program changes.
• Provide administrative support as needed.

Benefits
Exodus MM2H Sdn Bhd is a full-fledged government-appointed agency specializing in MM2H and PVIP applications, helping international clients relocate, retire, invest, and pursue education opportunities in Malaysia.
Job Summary:
We are looking for a Customer Service Executive to join our immigration consultancy firm, Exodus MM2H Sdn Bhd. The ideal candidate will be responsible for handling client inquiries, providing accurate information regarding immigration programs (MM2H & PVIP), and ensuring excellent customer support throughout the application process. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Job Benefits:

• Salary Range : RM4000 - RM5500
• E.P.F
• Socso
• E.I.S
• Public Holiday Allowance
• Annual Leave
• Paid Sick Leave
• Employee Discount
• Year End Bonus
• Annual Dinner
• Staff Promotion
• Staff Activities
• OT allowance.
• Friendly and supportive work environment.
• Transport and Toll allowance.
• Team-building activities.

Benefits:

• Competitive salary and performance-based incentives.
• Career growth opportunities within the company.
• Training and development programs.
• Supportive and dynamic work environment.

If you are passionate about customer service and want to be part of a growing immigration consultancy firm, we would love to hear from you! Apply now by sending your resume to
Skills
Communication Skills Problem-solving Skills Customer Focus Patience Empathy
Important Information
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Skills Required