Job Description

Telecontinent Hiring! Full Time Customer Service Executive in WP Kuala Lumpur, WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Customer Service Executive
Follow
MYR2,500 - MYR3,000 Per Month
KL City, and +1 other locations
Fewer than 15 applicants. Your chances are good!
Posted 20 hours ago o Closing 20 Jan 2026
Fewer than 15 applicants. Your chances are good!
Share
Save
Apply
Working Location Near Station

• Menara Tokio Marine Life Kuala Lumpur WP Kuala Lumpur Malaysia 50400
• Jalan Tun Razak 207 Kuala Lumpur WP Kuala Lumpur Malaysia 50400

Requirements

• Minimum qualification: SPM and above
• Able to start immediately
• Good communication skills in English
• Mandarin-speaking candidates will be an added advantage

Responsibilities
Job Summary:
We are looking for dedicated, service-oriented individuals to join our Medical Support & Emergency Response Team. This role handles customer interactions via calls, email, social media, and WhatsApp, covering both emergency and non-emergency medical inquiries. You will serve as the main link between callers and healthcare providers, ensuring clear communication, accurate information, and timely coordination, including emergency dispatch when needed.
Key Responsibilities:

• Handle emergency and non-emergency calls related to medical services, hospitals, clinics, and specialists.
• Gather essential details such as location, type of emergency, and caller information to determine the appropriate response.
• Dispatch or coordinate ambulance/emergency teams according to urgency and standard procedures.
• Manage inquiries related to appointment booking, general inquiries, complaints, and hospital information via multiple communication channels.

Working Hours:

• Operation Hours: 24 hours (Shift-based rotation)
• Working Days: 5 Working Days (Rotated Within Mon-Sun)

Working location:

• Tokio Marine Tower, Jalan Tun Razak WPKL
• Accessible by Ampang Park MRT & LRT station (5-10 minutes walking distance)
• Tan & Tan Tower, Jalan Tun Razak, WPKL
• Accessible by Persiaran KLCC MRT station (5-10 minutes walking distance)

Benefits
Salary Package:

• Basic Salary: up to RM3000.00
• KPI Incentive: Up to RM500
• Attendance Allowance: RM100
• Shift Allowance: If applicable

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Allowance Provided

Skills
Customer Service Communication Skills Problem Solving Active Listening Empathy
How to go to Telecontinent Sdn Bhd by MRT, LRT or other public transport?
Kuala Lumpur
Nearby Public Transportation
All LRT MRT Monorail
MRT - AMPANG PARK
0.1 km
LRT - AMPANG PARK
0.1 km
LRT - KLCC
0.5 km
MRT - PERSIARAN KLCC
0.6 km
LRT - DAMAI
0.9 km
MRT - RAJA UDA
1.0 km
LRT - KAMPUNG BARU
1.1 km
MRT - CONLAY
1.2 km
MRL - RAJA CHULAN
1.5 km
MRL - BUKIT NANAS
1.5 km
LRT - DATO' KERAMAT
1.7 km
LRT - DANG WANGI
1.8 km
MRT - BUKIT BINTANG
1.9 km
MRL - BUKIT BINTANG
1.9 km
Kuala Lumpur
Nearby Public Transportation
All LRT MRT KTM Monorail
LRT - MASJID JAMEK
0.3 km
LRT - PASAR SENI
0.6 km
MRT - PASAR SENI
0.6 km
KTM - BANK NEGARA
0.8 km
LRT - BANDARAYA
0.9 km
KTM - KUALA LUMPUR
0.9 km
LRT - PLAZA RAKYAT
1.0 km
MRT - MERDEKA
1.1 km
MRL - MAHARAJALELA
1.2 km
LRT - DANG WANGI
1.3 km
MRL - MEDAN TUANKU
1.4 km
MRT - MUZIUM NEGARA
1.4 km
LRT - SULTAN ISMAIL
1.5 km
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Skills Required