Customer Service Executive
Kuala Lumpur, Malaysia
Job Description
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How will this career benefit you?
- Fast paced and growing environment
- Competitive salary & work benefit package
- Extremely skilled team that strives for perfection
- Outstanding career growth & development opportunities
- Provide continuous learning to you by staying ahead with the latest technologies
- Handle all inbound contacts received and outbound contacts made in the form of chats and emails.
- Provide good customer service and maintain good rapport with customers.
- Follow up with clients to garnered feedback for service improvements.
- Provide high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
- Independently provide accurate information to resolve problems/issues that arise.
- Adhere and comply to the duty roster set by the Supervisor.
- Be accountable for the entire sales cycle to social media lead generation, email, quotation, on-boarding, maintenance and development.
- Support customer in providing technical information, quotations, delivery and after sales service.
- Provide assistance to daily operations.
- To assist and participate in any ad-hoc tasks as required.
- Candidates must possess at least a SPM/STPM/Diploma/Advanced/Higher/Graduate Diploma or Bachelor\xe2\x80\x99s Degree in any field.
- FRESH GRADUATES are encouraged to apply.
- Required language(s): Proficient in Mandarin and English.
- Have basic knowledge on how to use Outlook, Google Sheets, and Excel.
- Good administrative and computer literacy skills.
- 5 days\xe2\x80\x99 work week (3 shift based)
- Able to work on rotational shift
- Related work experience in Customer Service field will be an advantage.
- Has a strong sense of responsibility, independence, and customer friendly.
- Possess the right attitude with willingness and humility to learn.
- Additional leave
- Dental insurance
- Maternity leave
- Opportunities for promotion
- Vision insurance
- Work from home
- Afternoon shift
- Early shift
- Night shift
- Rotational shift
- Performance bonus
- Yearly bonus
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
- STM/STPM (Preferred)
- Customer Care Specialist: 1 year (Preferred)
- Mandarin (Preferred)
- English (Preferred)
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Job Detail
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Job IdJD912265
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned