Job Description

s: \xe2\x80\xa2 Assures quality of service to all clients supported by the Contact Centre \xe2\x80\xa2 Developing agents through continuous coaching and feedback, focusing on behaviours and skills \xe2\x80\xa2 Assist contact centre manager to achieve company objectives \xe2\x80\xa2 Handle all customers inquiries and complaints \xe2\x80\xa2 Providing support to customers and internal department \xe2\x80\xa2 Ensure all customers\xe2\x80\x99 concerns are properly addressed \xe2\x80\xa2 Maintain good customer contacts and relationships \xe2\x80\xa2 Other duties as assigned by superior from time to time Job Requirements: \xe2\x80\xa2 Assures quality of service to all clients supported by the Contact Centre \xe2\x80\xa2 Developing agents through continuous coaching and feedback, focusing on behaviors and skills \xe2\x80\xa2 Assist contact center manager to achieve company objectives \xe2\x80\xa2 Handle all customers inquiries and complaints \xe2\x80\xa2 Providing support to customers and internal department \xe2\x80\xa2 Ensure all customers\xe2\x80\x99 concerns are properly addressed \xe2\x80\xa2 Maintain good customer contacts and relationships \xe2\x80\xa2 Other duties as assigned by superior from time to time \xe2\x80\xa2 Extensive, accurate product knowledge. \xe2\x80\xa2 Minimum SPM \xe2\x80\xa2 Willing to work on rotation basis \xe2\x80\xa2 Good communication skills \xe2\x80\xa2 Good Teamwork Working Location: Technology Park Malaysia, Bukit Jalil.
MobilityOne Limited (LSE: MBO.UK) incorporated in Jersey and is listed on AIM of the London Stock Exchange. The group is a leading solution provider for electronic transactions and payments in Malaysia. Our core competencies lie in providing a bridge between the service providers to their end consumers using our technology to accept transactions via multiple channels either via mobile phones, Internet, electronic data capture terminals and even via banking channels like Internet banking portal, automated teller machines (ATM) and mobile banking. Our services are utilised by mobile operators, transportation, financial institutions, hypermarkets, retailers and many other types of services providers requiring payment and transactional technology. MobilityOne has 2 main business pillars which creates a payment eco-system consisting of more than 2,000 retail points and 8 banking partners (collective coverage of more than 10 million account holders)
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent