Customer Service Executive
Kuala Lumpur, Malaysia
Job Description
: Position: Customer Service Representative Responsibilities:
- Professionally handle customer inquiries, feedback, and requests through social media and email channels, adhering to company processes and policies.
- Ensure accurate documentation of customer interactions in the system.
- Escalate and share Voice of Customer (VOC) feedback with relevant stakeholders.
- Perform sales tasks and handle ad hoc responsibilities as required.
- Education qualification: Diploma or equivalent skills.
- Minimum 1 year of experience in a customer service role in non-voice channels or equivalent.
- Fresh graduates are encouraged to apply.
- Excellent verbal and written communication skills, with fluency in English.
- Proficient in basic office systems and operations.
- Typing speed of 35 words per minute with 95% accuracy.
- Basic salary: RM2,150
- Shift and overtime allowances provided.
- Performance incentive scheme available.
- EPF (Employee Provident Fund) and SOCSO (Social Security Organization) contributions provided.
Contract length: 12 months Salary: Up to RM2,150.00 per month Schedule:
- Rotational shift
- Overtime pay
- Performance bonus
- How many words can you type per minute?
- Are you able to work with rotational shift?
- Diploma/Advanced Diploma (Required)
- Customer service (Required)
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Job Detail
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Job IdJD955078
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned