Job Description

We are an

OEM cosmetic manufacturer

specializing in the development and production of high-quality skincare and beauty products. In line with our business expansion, we are seeking a

dedicated and customer-focused Customer Service Executive

to join our team. This position plays a vital role in managing client accounts and ensuring smooth coordination of OEM cosmetic projects from product development to delivery.

Responsibilities

Communicate with clients on product development progress, order status, delivery arrangements, and documentation requirements. Process customer orders and prepare related documents such as Sales Orders (SO), Delivery Orders (DO), Invoices, and Certificates of Analysis (COA). Coordinate effectively with internal departments including R&D, Production, Quality Assurance, Logistics, and Warehouse. Provide after-sales support and ensure customer satisfaction by following up on issues until resolved. Assist the Sales Department in managing B2B customers, including OEM and special project accounts. Maintain accurate and up-to-date customer records and support continuous improvement in service quality.

Requirements

Minimum 3 years of working experience in customer service, sales support, or project coordination (experience in cosmetics, skincare, or FMCG industries is an advantage). Strong communication, interpersonal, and organizational skills. Proactive, detail-oriented, and capable of managing multiple projects simultaneously. Able to work independently with minimal supervision and collaborate effectively with cross-functional teams. Willing to learn, adapt, and grow with the company.

Benefits

5 working days (Monday to Friday) EPF, SOCSO, EIS, and PCB contributions Annual leave, medical benefits, and free parking Incentives, allowances, and performance-based rewards Opportunities for career growth and professional development within a fast-growing company
Job Types: Full-time, Fresh graduate

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

Free parking Maternity leave Opportunities for promotion Professional development
Experience:

above: 3 years (Preferred)
Language:

Mandarin, English & Malay (Preferred)
Work Location: In person