Job Description

Alpha Manpower Pte Ltd Hiring! Full Time Customer Service Executive (Logistics) in Johor, Earn up to MYR 6,000 - Ricebowl
Customer Service Executive (Logistics)
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MYR3,500 - MYR6,000 Per Month
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Fewer than 40 applicants. You still have a chance!
Posted a day ago o Closing 22 Dec 2025
Fewer than 40 applicants. You still have a chance!
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Requirements

• Possess a Secondary/SPM/'O' Level certification as a minimum educational qualification.
• Demonstrate a minimum of 2 years of relevant experience in customer service within the logistics industry.
• Exhibit proficiency in customer service principles and practices, with a focus on exceeding client expectations.
• Possess strong logistics coordination skills, including experience in managing shipments and resolving logistical challenges.
• Demonstrate effective communication skills, both written and verbal, to interact professionally with clients and internal teams.
• Exhibit problem-solving abilities to address customer inquiries and resolve issues efficiently and effectively.
• Possess familiarity with Tanjung Pelepas operations and logistics procedures.
• Demonstrate strong client relationship management skills, with a focus on building and maintaining positive client relationships.
• Possess experience in preparing and managing logistics documentation accurately and efficiently.
• Ability to work onsite at the designated location.

Responsibilities

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing timely updates on their shipments and logistics operations within Tanjung Pelepas.
• Coordinate and manage the end-to-end logistics process, including shipment booking, documentation, customs clearance, and delivery, ensuring compliance with Tanjung Pelepas port regulations and company procedures.
• Maintain accurate and up-to-date records of all customer interactions, logistics activities, and shipment details in the company's database, ensuring data integrity and accessibility.
• Proactively identify and resolve potential logistics challenges, such as shipment delays, customs issues, or transportation disruptions, implementing effective solutions to minimize impact on clients' operations.
• Collaborate with internal teams, including operations, sales, and finance, to ensure seamless execution of logistics services and alignment with client expectations.
• Prepare and distribute regular reports on key performance indicators (KPIs) related to customer service and logistics operations, providing insights to management for continuous improvement.
• Develop and maintain strong relationships with clients, understanding their unique needs and providing tailored logistics solutions to enhance their business performance in the Tanjung Pelepas region
• 5 days alternate Saturday work week

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO
• Compassionate Leave
• Company Activities
• Employee Discount on company products/services

Skills
Customer Service Logistics Coordination Logistics Management Communication Skills Problem Solving Tanjung Pelepas Operations Client Relationship Management Documentation
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Skills Required