Customer Service Executive (mandarin)
Cyberjaya, Selangor, Malaysia
Job Description
MohonKelayakanPosition: Customer Support - MandarinShifts: 9am to 6pm (5 days working rotational weekly off)
- Date of Joining: 21st Oct, 28th Oct or 9th Nov
- Education: Must possess at least SPM or above.
- Required language(s): English & Simplified Mandarin/ Cantonese
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply - Full Training Provided
- Able to start on immediate basis.
- Answer phone calls, e-mails, live chats, and messages on social media from customers
- Answer customer inquiries and resolve customer issues in an efficient and timely manner
- Help customers with issues related to the service, troubleshoot on the customer\'s behalf, and solve the customer\'s problems to the best of your ability
- Responding to customer complaints and implementing customer retention strategies in order to reduce churn, retain existing business, and increase loyalty
- Use Retention and Saves skills to retain and win back Business Services customers who downgrading or disconnecting services.
- Permanent Job
- EPF & Sosco
- KPI
Maukerja
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Job Detail
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Job IdJD1072244
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:4000 - 4500 per month
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Employment StatusPermanent
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Job LocationCyberjaya, Selangor, Malaysia
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EducationNot mentioned