Customer Service Executive (mandarin & English)
Kuala Lumpur, M14, MY, Malaysia
Job Description
Customer Service Executive (Mandarin & English)
Location:
Kuala Lumpur, MalaysiaSalary:
RM 3,000 - RM 5,000 / monthHiring:
3 positionsJob Title
Customer Service Executive (Bilingual - Mandarin & English)
Location
Kuala Lumpur, Malaysia
Job Responsibilities
Respond to customer inquiries via
email and live chat
during pre-sale, in-sale, and post-sale stages. Handle customer feedback using the internal support system and knowledge base according to company procedures. Accurately record service data and assist in implementing customer experience improvement plans. Support the team with additional customer service tasks assigned by the supervisor.Job Requirements
Good communication and problem-solving skills. Able to communicate in
English
;Mandarin proficiency is a strong advantage
. Willing to work on arotational shift schedule
, including evening shifts (no overnight shifts). Responsible, customer-oriented, and a strong team player. Proactive, willing to share ideas and help improve processes. Familiar with Microsoft Word, Excel, and general office software. Experience incustomer service, BPO, or telecom support (preferred but not required).
Salary & Benefits
RM 3,000 - RM 5,000
per month (based on experience). Rotational shift allowance (if applicable). Professional training provided. Career growth opportunities in customer operations. Supportive, diverse, and collaborative team environment.Job Type: Full-time
Pay: RM3,000.00 - RM5,000.00 per month
Work Location: In person
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Job Detail
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Job IdJD1317027
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned