Job Description

Mohon
Lokasi Kerja Berhampiran Stesen

• Ara Damansara Petaling Jaya Selangor Malaysia 47301

Penerangan Kerja
Kelayakan

• At least a recognized Diploma with minimum 2 years' experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
• Fresh graduates are welcome to apply.
• Experience in Call Centre, Banking or Customer Service environment will be an advantage.
• Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.
• Possess a pleasant voice & good telephone etiquette.
• Resourceful, proactive, attentive to details and a good team player.
• Possess good communication skills (verbal and written English)
• Mandarin speaker is welcome too.

Tanggungjawab

• Deliver 24 hour one-stop customer service.
• Ensures highest standard of service delivery on personalized phone services to our customers.
• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.
• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
• Educates the customer about the Bank's products and services and directs them toward available resources for self-help.
• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
• Maintains confidentiality of the Bank's customers and data.
• Proactively identifying, researching and gathering feedback from customers to improve and enhance

Manfaat
To be briefed during the interview/offer stage.
Kemahiran
Customer Service Communication Skills (Mandarin/English) Problem Solving Active Listening Multilingual Communication Conflict Resolution Empathy
Cara nak pergi ke Manpower Staffing Services (Malaysia) Sdn. Bhd. guna pengangkutan awam?
Petaling Jaya
Pengangkutan Awam Berdekatan
LRT
LEMBAH SUBANG
1.6 km
ARA DAMANSARA
1.8 km
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Skills Required