Job Description

Provide world-class customer support to a global gaming audience from your home office. We are hiring Customer Service Executives to manage player interactions through live chat and email for an exciting international mobile gaming brand.

The Role:

Deliver outstanding player support via digital channels, ensuring swift and satisfactory issue resolution. Troubleshoot player inquiries using a suite of tools and your own critical thinking. Operate efficiently across various support systems and databases. Maintain a positive, helpful, and professional tone in all written communications.

The Ideal Candidate:

Is fully fluent in Mandarin and English (verbal and written). Possesses proven customer service experience, particularly in digital (chat/email) environments. Is highly tech-savvy and adept at navigating multiple computer systems. Is a self-motivated professional with a dedicated workspace and reliable equipment (laptop & internet). Can commit to a rotating shift pattern that covers nights and weekends.

Why choose us?

Grow With Us:

80% of our team leaders were promoted from within.

Work from Home:

Enjoy a permanent remote setup.

Be Rewarded:

Receive a base salary of RM 3,000, medical benefits, and comprehensive paid training.

Team Culture:

Become part of a success-driven, supportive tribe.
Ready to apply? Send your resume to +60 11-2621 0351 (Jeselyn) for immediate consideration.

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

Professional development
Application Question(s):

Are you available for a short interview on Tuesday or Thursday between 2:00 PM and 3:30 PM? Do you have own laptop and internet at home? Do you have experience in call centre/ customer service? Are you ok with salary RM3,000? Are you available to work on night shift, weekends and public holidays as per the roster?
Work Location: In person