Job Description

• Education Experience: SPM Certificate holder with working experience OR Diploma holder with no work experience is required;
• Experience in customer service/sales support/call center would be beneficial;
• Proficiency in English and Bahasa Malaysia both verbal and written.
• Candidate must be fluent in written and spoken Mandarin to converse with Mandarin-speaking customers.
• Proficient in Google Suite / MS Office;
• Able to work 5 days a week (including public holidays and weekends) with 2 fixed off days per week, rotation shifts hours change on monthly basis;
• Pleasant attitude who takes ownership in answering enquiries and helping customers get the smooth and optimal viewing experience
• Fast and Accurate worker: You have meticulous attention to detail and know how to review your work to produce quality and deliver fast;
• Client-centric: You enjoy spending time with people and take pride in making Revenue clients successful; being polite and committed to all tasks;
• Can-do attitude Problem-solver: You are a roll-up-your-sleeves doer. You see a problem, arrive at a solution quickly, and know what IT takes to get things done.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle inbound/outbound enquiries from various channels (phone calls, email, WhatsApp and Facebook);
• Always work closely with team members and leaders to achieve quality results and productivity.
• To channel and escalate any unresolved issues/complaints to other stakeholders or next level within the agreed procedure.
• Support ad-hoc tasks and projects from time to time which assigned by the Team Lead

Benefits

• Attendance Allowance RM300
• Language Allowance RM300
• Annual Leave

SkillsActive listening Problem-solving skills Empathy Patience Fluency in Mandarin Chinese Customer Relationship ManagementImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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