Customer Service Executive (mandarin Sales Support)

Bukit Mertajam, Pulau Pinang, Malaysia

Job Description

Mohon
Company Highlights

  • Be part of one of Malaysia's largest e-commerce companies.
  • Work with a young, vibrant team of 95s and 00s employees.
  • Comprehensive training provided.
Penerangan Kerja
Kelayakan
  • Mandarin proficiency is essential (spoken, written, and reading).
  • Fresh graduates and interns with SPM or equivalent qualifications are welcome to apply.
  • Prior experience in sales and customer service is an added advantage.
  • Excellent communication skills, both verbal and written.
  • Ability to handle stressful situations and multitask.
  • Strong attention to detail and good organizational skills.
  • Positive attitude with a collaborative, team-player mindset.
Tanggungjawab
Be Part of a High-Energy, Sales-Driven Customer Service Team
At our company, being a Sales Executive is more than just closing deals - IT's about creating impactful interactions that drive sales and foster lasting customer relationships. We champion a performance-driven culture where your efforts are valued, your achievements are recognized, and top performers are generously rewarded. Join our dynamic and fast-growing team, and embark on an exciting journey!
Your Role & Responsibilities:
  • Engage customers via phone, email, chat, and social media to drive product conversions and maximize sales opportunities
  • Convert inquiries into sales through persuasive communication and expert product recommendations
  • Upsell and cross-sell by recommending the right combinations of products based on customer needs and behavior
  • Follow up with warm leads to secure repeat purchases and build high customer lifetime value
  • Handle order tracking, delivery updates, and return requests - always with a focus on turning issues into new sales
  • Resolve post-purchase concerns promptly, turning satisfaction into retention
  • Maintain detailed records of customer interactions in our CRM system for future re-targeting and sales
  • Collaborate with marketing and product teams to align on campaigns and maximize ROI
  • Continuously improve sales techniques and product knowledge through team coaching and feedback
If you are target-driven, persuasive, and thrive in a fast-paced sales environment - and you're eager to grow your income through performance bonuses and commissions - join us to unlock both career advancement and financial rewards based on your results!
Manfaat
  • Base salary + attractive monthly bonuses
  • Comprehensive training provided
  • KWSP & SOCSO
  • Fast-track promotion opportunities for top performers
  • Annual leave entitlement
Manfaat tambahan
  • Training Provided
  • High Basic Salary
  • Commission Payment
  • Allowance Provided
  • Staff Activities
  • EPF / SOCSO / PCB
  • Annual Leave
  • Annual Bonus
  • Performance Bonus
Kemahiran
Fluency in Mandarin Problem-Solving Sales experience Negotiation skills Communication Skills Sales Support CRM Software Order Processing
Peringatan Penting
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Job Detail

  • Job Id
    JD1227806
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bukit Mertajam, Pulau Pinang, Malaysia
  • Education
    Not mentioned