Customer Service Executive (mandarin Speaker)

George Town, Pulau Pinang, Malaysia

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Mohon

Kelayakan

Fluent in reading and writing both Mandarin and English.
Possess a strong commitment and sense of responsibility, with the ability to handle pressure and self-motivate.
Basic Microsoft Excel skills. Basic financial knowledge is a plus.
Willingness to work rotating shifts as the platform operates 24 hours every day.

Tanggungjawab

Effectively understand customer needs, provide sincere assistance, and ensure smooth order completion.
Evaluate daily performance to refine service plans and deliver valuable services to customers.
Responsible for gathering customer data, performing regular customer maintenance, safeguarding user rights and interests, and maintaining service reputation.
Stay informed about the market situation, analyze root causes of any problems by considering industry characteristics, and continuously improve and optimize products.
Advise customers and assist in resolving other issues.

Manfaat

Monthly remuneration: Up to RM6,000 (Basis Salary + Incentive + Allowance + Overtime Payment)
Work Location: 18, Lebuh Bishop, George Town, 10200 George Town, Pulau Pinang.
Working Hours: Morning shift 10am-10pm, Night shift 10pm-10am
Off Days: 8 days per month.

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