Job Description

W Resources Hiring! Full Time Customer Service Executive Mandarin Speaker in Selangor, Earn up to MYR 5,500 - Ricebowl
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Customer Service Executive Mandarin Speaker
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MYR4,000 - MYR5,500 Per Month
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Posted 2 hours ago o Closing 11 Jan 2026
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Working Location Near Station

• Meru Klang Selangor Malaysia 40150

Requirements
We are looking for a dedicated Customer Service Executive (Mandarin Speaker) to join our team. You will be responsible for managing customer communications, processing orders, and ensuring a smooth and pleasant customer experience.
- Minimum SPM qualification; higher education is a bonus.
- Minimum 2 years of experience in Customer Service is preferred.
- Good computer skills (MS Office, typing, and basic system navigation).
- Responsible, positive working attitude, and a strong team player.
- Proficiency in reading, writing and communicating in Mandarin and English is necessary (to handle Mandarin-speaking customers).
- Working alternate Saturday
Responsibilities
- Reply to customer messages through online platforms (chat, email, WhatsApp, social media).
- Process customer orders, returns, and exchanges with accuracy and attention to detail.
- Handle and resolve customer complaints in a professional and timely manner.
- Answer customer inquiries regarding product details, availability, and company information.
- Update and maintain required data in the database/CRM system.
- Follow up with customers to ensure satisfaction and smooth order processing.
- Support general operational and administrative tasks as needed.
Benefits
- SOCSO & EPF provided.
- Yearly increments
- Competitive salary.
- Annual leave, medical leave and paid holidays
Additional Benefits

• Training Provided

Skills
Customer Service Mandarin Language Proficiency Problem Solving Communication Skills Empathy Complaint Resolution Active Listening
1 Public Transport Lines near Find Nearest Station
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Skills Required