Customer Service Executive (mandarin Speaker)
Kuala Lumpur, Malaysia
Job Description
- Good in typing skill and able to chat with customers in Live Chat, WatsApp, Telegram, WeChat, Messenger etc.
- Possess active listening skills and influential telephone communication abilities.
- Capable of working independently and handling assigned tasks competently.
- Demonstrate efficient time management skills.
- Adhere to communication protocols, guidelines, and policies.
- Fresh Graduate are welcome to apply
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer request, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- To ensure service is satisfactory to customers
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Medical Claim
- Annual Leave
- EPF
- SOCSO
- Near to Public Transport (Seputeh KTM Station)
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
Ricebowl
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Job Detail
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Job IdJD1033718
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned