Job Description

• Fluent in English and Mandarin for both oral and written as the person need to deal with Mandarin speaking clients.
• Candidate must possess at least a SPM or above
• FRESH GRADUATE is encouraged to apply.
• Required skills: Microsoft Office (Word, Excel, PowerPoint)
• Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
• Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
• Willing to work on shift including weekend and public holiday.
• Candidates MUST be based in KL / SELANGOR only.

ResponsibilitiesSummary: Customer service daily routine which generally consists of handling emails, live-chats and ad-hoc tasks in regard to clients\' request.

• To communicate with customers by email, live-chats or telephone.
• To escalate unresolved queries to designated departments for further investigation.
• To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
• To communicate progress and resolution of issues to internal and external customers.
• To familiarize with the prepared SOP on covered scenario on handling emails, processing pending enquiries, as well as answering generally inquiries.
• To update daily listing for day-to-day operation according to the given requirement.

Benefits

• A good amount of Annual Leave entitlement
• Entitled to various of allowances. - Dental, Optical, Sport (gym/yoga/etc.)
• Shift Allowance (night)
• WFH
• Performance based bonus and annual salary review (Performance review system applies)-terms & conditions.
• And many more
• Salary range: RM2000 - RM4000 (depends on works experiences)
• Yearly Bonus & Increment
• Monthly company recreation activities
• Annual leave
• EPF SOCSO
• Medical & Hospitalization Leave
• Medical Insurance
• Annual Bonus
• Training provided
• Allowance provided

Additional Benefits

• EPF / SOCSO / PCB
• Annual Leave
• Annual Bonus
• Medical and Hospitalisation Leave
• Allowance Provided
• Company Trip
• Training Provided
• Work from Home
• Performance Bonus

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