Job Description

Arvion Services Hiring! Full Time Customer Service Executive - Mandarin Speaker - Petaling Jaya in Selangor, Earn up to MYR 3,200 - Ricebowl
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Customer Service Executive - Mandarin Speaker - Petaling Jaya
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MYR3,000 - MYR3,200 Per Month
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Posted 37 minutes ago o Closing 29 Dec 2025
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Working Location Near Station

• Arvion Services SDN. BHD. Petaling Jaya Selangor Malaysia 40170

Requirements
Job Overview:
As a Customer Service Executive, you will serve as a liaison between our company and customers, resolving issues and providing accurate product/service information.
This is an exciting opportunity for Mandarin speakers to build a rewarding career in customer service.
What You Will Do:

• Handle inbound and outbound calls, emails, and service requests
• Provide first-level troubleshooting and dispatch engineers for hardware-related issues
• Assist customers with product guidance, warranty registration inquiries
• Respond to inquiries on e-Shop orders, deliveries, training, and gift redemptions
• Accurately record and update cases in CRM, escalate issues as needed and perform follow-ups
• Maintain professionalism and courteous communication to ensure customer satisfaction
• Perform administrative tasks as assigned

Responsibilities
What Makes You A Good Fit:

• Must have SPM or equivalent qualification
• Must be able to read and speak in Mandarin
• Must be able to speak in English fluently
• Strong interpersonal skills and multitasking skills
• Ability to work in a fast-paced environment
• Must be able to commute to Ara Damansara
• Must be able to work on rotational shifts (no night shift is required)

Benefits
What We Offer:

• KPI Allowance: RM 200
• EPF & SOCSO
• Sick leave
• Annual leave
• 5 mins from Ara Damansara LRT station
• Office is located next to housing area ?and a shopping mall. Convenient for outstation candidates
• Quarterly staff recognition and appreciation Stage
• Exposure to diverse projects with the potential for internal mobility and career progression into your preferred role

Skills
Customer Service Communication Skills (Mandarin & English) Problem Solving Active Listening Empathy Conflict Resolution Time Management
Important Information
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Skills Required