Customer Service Executive (mandarin Speaker)
Seputeh, Kuala Lumpur, Malaysia
Job Description
Mohon
Kelayakan
- Good in typing skill and able to chat with customers in Live Chat, WatsApp, Telegram, WeChat, Messenger etc.
- Possess active listening skills and influential telephone communication abilities.
- Capable of working independently and handling assigned tasks competently.
- Demonstrate efficient time management skills.
- Adhere to communication protocols, guidelines, and policies.
We are currently expanding our Customer Service Team to deliver excellent customer satisfaction to our retail and SME customers.
We have two teams as below:
- Online Customer Service Executive (2 positions available in KL and Penang) - this role will be responsible for efficiently handling inbound and outbound customer call/message inquiries. The primary focus will be on providing fast and timely solutions to all customer-related problems, ensuring utmost customer satisfaction through excellent service. Properly keeping records of customer interactions, processing customer accounts and file documents.
- Member Service Executive (2 positions available in KL) - main responsibilities of this role will include following up on customer progress, explaining course learning methods and after-sales services, and resolving any issues that customers/members require assistance with. Maintain effective customer interaction records and organise customer files.
- Career growth opportunity
- Effective communication development
- Performance Bonus
- Flexible working hours
- friendly colleagues
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Training Provided
- 5 Working Days
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Job Detail
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Job IdJD974532
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSeputeh, Kuala Lumpur, Malaysia
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EducationNot mentioned