Job Description

Tribe Business Services Hiring! Work from Home Customer Service Executive - Mandarin Speaker (Wfh - Rotational Shift) in Negeri Sembilan, Melaka, Sarawak, Earn up to MYR 3,001 - Ricebowl
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Customer Service Executive - Mandarin Speaker (Wfh - Rotational Shift)
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MYR3,000 - MYR3,001 Per Month
, and +2 other locations
Fresh Graduates
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Posted 2 hours ago o Closing 5 Feb 2026
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Requirements

• Possess at least a Secondary/SPM/'O' Level certificate.
• Open to fresh graduates and entry-level candidates seeking a Customer Service role.
• Excellent communication skills in both English and Mandarin (written and spoken) are essential to effectively serve Mandarin-speaking customers.
• Demonstrated ability to provide exceptional customer service and resolve customer issues with patience and empathy.
• Proficient in using computer systems and software applications to manage customer interactions and document case details.
• Ability to multitask and prioritize tasks in a fast-paced environment while maintaining accuracy and attention to detail.
• Willingness to work remotely and on a rotational shift schedule, including weekends and holidays, to provide continuous customer support.

Responsibilities

• Provide excellent customer service to Mandarin-speaking customers via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally.
• Accurately document all customer interactions and resolutions in the company's CRM system, maintaining detailed records of each case.
• Troubleshoot customer problems, identify root causes, and escalate complex issues to senior team members or other departments as needed.
• Follow up with customers to ensure their issues have been resolved to their satisfaction and to gather feedback on their experience.
• Maintain a thorough understanding of the company's products and services to effectively assist customers and answer their questions.
• Adhere to established customer service protocols and procedures, ensuring consistency and quality in all interactions.
• Participate in ongoing training and development activities to enhance product knowledge, customer service skills, and Mandarin language proficiency.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

Additional Benefits

• Training Provided
• 5 Working Days

Skills
Customer Communication Problem-Solving Patience Mandarin Fluency in Mandarin Customer Service Multi-tasking
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Skills Required