Job Description

Position Overview:

Tribe is seeking a motivated and proficient Mandarin-speaking Customer Service Executive to deliver exceptional support to customers of our premier client, Tencent, in the mobile gaming sector. This remote position is ideal for a customer-focused professional who excels in a digital environment and is passionate about providing structured solutions. You will be instrumental in enhancing the player experience through your problem-solving abilities and positive engagement.

Key Responsibilities:

Deliver high-quality, efficient customer support through digital communication channels. Diagnose and troubleshoot customer issues, escalating complex cases through the appropriate channels when necessary. Maintain meticulous records of all customer interactions and diligently adhere to established performance metrics.

Essential Qualifications:

Fluency in both

Mandarin and English

(written and verbal); a language proficiency assessment will be required. A minimum of

one year of experience

in a customer service or call center role. Demonstrated ability to multitask effectively across various software platforms and applications. Technical proficiency in the Microsoft Office suite. A minimum of a high school diploma or its equivalent. Must possess a personal laptop and have consistent access to a reliable high-speed internet connection.

Preferred Qualifications:

Prior experience within the mobile gaming industry. A personal interest in and understanding of mobile games.

Employment & Benefits:

Job Type:

Full-time

Work Arrangement:

Remote (Work from Home)

Schedule:

Day Shift (willingness to work on weekends and public holidays as required)

Basic Salary:

RM 3,000

Application Requirements:

Please be prepared to confirm your agreement with the following pre-screening questions:

Do you own a personal laptop and have access to a stable internet connection? Do you accept the offered salary of RM 3,000? Are you available to work on rotational shifts including weekends and public holidays as needed? Do you have any professional experience in the customer service/ call center or gaming industry? Do you play mobile games?
Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

Professional development
Application Question(s):

Can you attend the interview on either Tuesday or Thursday between 2:00-3:30pm? Do you accept the offered salary of RM 3,000? Do you play mobile games? Are you able to work on rotational shifts (day, night, and weekends)? A minimum of one (1) year of experience in live chat support, ideally within the mobile gaming industry.
Work Location: In person