Job Description

MohonKelayakan

• Work Location | xe5xb7xa5xe4xbdx9cxe5x9cxb0xe7x82xb9: Must work in-office (no hybrid or work-from-home arrangements). xe5xbfx85xe9xa1xbbxe5x9cxa8xe5x8ax9exe5x85xacxe5xaexa4xe5xb7xa5xe4xbdx9cxefxbcx88xe6x97xa0xe5xb1x85xe5xaexb6xe5x8ax9exe5x85xacxe6x88x96xe6xb7xb7xe5x90x88xe5x8ax9exe5x85xacxefxbcx89xe3x80x82
• Qualifications | xe5xadxa6xe5x8ex86xe8xa6x81xe6xb1x82: Fresh graduates and diploma/degree holders are encouraged to apply. xe9xbcx93xe5x8axb1xe5xbax94xe5xb1x8axe6xafx95xe4xb8x9axe7x94x9fxe5x8fx8axe6x8cx81xe6x9cx89xe6x96x87xe5x87xadxe6x88x96xe5xadxa6xe4xbdx8dxe8x80x85xe7x94xb3xe8xafxb7xe3x80x82
• Languages | xe8xafxadxe8xa8x80xe8xa6x81xe6xb1x82: Proficient in both written and spoken Mandarin (for liaising with Mandarin-speaking clients) and English. xe7x86x9fxe7xbbx83xe6x8ex8cxe6x8fxa1xe4xb8xadxe6x96x87xe5x92x8cxe8x8bxb1xe6x96x87xefxbcx88xe9x9cx80xe4xb8x8exe8xaexb2xe4xb8xadxe6x96x87xe7x9ax84xe5xaexa2xe6x88xb7xe6xb2x9fxe9x80x9axefxbcx89xe3x80x82
• Skills | xe6x8ax80xe8x83xbdxe8xa6x81xe6xb1x82: Strong customer service orientation and excellent communication skills in both languages. xe5x85xb7xe5xa4x87xe4xbcx98xe7xa7x80xe7x9ax84xe5xaexa2xe6x88xb7xe6x9cx8dxe5x8axa1xe6x84x8fxe8xafx86xe5x8fx8axe4xb8xadxe8x8bxb1xe6x96x87xe6xb2x9fxe9x80x9axe8x83xbdxe5x8ax9bxe3x80x82
• Availability | xe5xb7xa5xe4xbdx9cxe6x97xb6xe9x97xb4: Willing to work on a rotating shift schedule including weekends and public holidays. xe8x83xbdxe6x8exa5xe5x8fx97xe8xbdxaexe7x8fxadxe5xb7xa5xe4xbdx9cxefxbcx8cxe5x8cx85xe6x8bxacxe5x91xa8xe6x9cxabxe5x8fx8axe5x85xacxe5x85xb1xe5x81x87xe6x9cx9fxe3x80x82

Tanggungjawab

• Be the first point of contact for customer inquiries through live chat, email, and phone. xe9x80x9axe8xbfx87xe5x9cxa8xe7xbaxbfxe8x81x8axe5xa4xa9xe3x80x81xe7x94xb5xe5xadx90xe9x82xaexe4xbbxb6xe5x8fx8axe7x94xb5xe8xafx9dxe5xa4x84xe7x90x86xe5xaexa2xe6x88xb7xe5x92xa8xe8xafxa2xefxbcx8cxe6x88x90xe4xb8xbaxe5xaexa2xe6x88xb7xe7x9ax84xe9xa6x96xe8xa6x81xe8x81x94xe7xbbx9cxe4xbaxbaxe3x80x82
• Address and resolve customer complaints effectively and efficiently. xe9xabx98xe6x95x88xe8xa7xa3xe5x86xb3xe5xaexa2xe6x88xb7xe6x8ax95xe8xafx89xefxbcx8cxe6x8fx90xe4xbex9bxe6x9cx89xe6x95x88xe8xa7xa3xe5x86xb3xe6x96xb9xe6xa1x88xe3x80x82
• Provide detailed, accurate information about products and services. xe6x8fx90xe4xbex9bxe5x85xb3xe4xbax8exe4xbaxa7xe5x93x81xe5x8fx8axe6x9cx8dxe5x8axa1xe7x9ax84xe8xafxa6xe7xbbx86xe3x80x81xe5x87x86xe7xa1xaexe4xbfxa1xe6x81xafxe3x80x82
• Offer appropriate solutions or alternatives promptly. xe5xbfxabxe9x80x9fxe6x8fx90xe4xbex9bxe9x80x82xe5xbdx93xe7x9ax84xe8xa7xa3xe5x86xb3xe6x96xb9xe6xa1x88xe6x88x96xe6x9bxbfxe4xbbxa3xe6x96xb9xe6xa1x88xe3x80x82
• Maintain a professional, friendly tone to ensure a positive customer experience. xe4xbfx9dxe6x8cx81xe4xb8x93xe4xb8x9axe4xb8x94xe5x8fx8bxe5xa5xbdxe7x9ax84xe6x80x81xe5xbaxa6xefxbcx8cxe4xb8xbaxe5xaexa2xe6x88xb7xe6x8fx90xe4xbex9bxe4xbcx98xe8xb4xa8xe4xbdx93xe9xaax8cxe3x80x82

Manfaat

• Financial Rewards | xe8x96xaaxe9x85xacxe5xa5x96xe5x8axb1- Annual bonus and 13th-month salary. xe5xb9xb4xe7xbbx88xe5xa5x96xe9x87x91xe5x8fx8axe7xacxacxe5x8dx81xe4xb8x89xe4xb8xaaxe6x9cx88xe8x96xaaxe8xb5x84xe3x80x82 - Overtime pay (including public holidays). xe5x8axa0xe7x8fxadxe5xb7xa5xe8xb5x84xefxbcx88xe5x8cx85xe6x8bxacxe5x85xacxe5x85xb1xe5x81x87xe6x9cx9fxefxbcx89xe3x80x82 - Regular increment adjustments after probation and annually. xe8xafx95xe7x94xa8xe6x9cx9fxe5x90x8exe5x8fx8axe6xafx8fxe5xb9xb4xe5xaex9axe6x9cx9fxe8xb0x83xe8x96xaaxe3x80x82 - KPI-based performance rewards. xe7xbbxa9xe6x95x88xe5xa5x96xe9x87x91xefxbcx88xe5x9fxbaxe4xbax8eKPIxe8x80x83xe6xa0xb8xefxbcx89xe3x80x82 - Best attendance incentives. xe4xbcx98xe7xa7x80xe5x87xbaxe5x8bxa4xe5xa5x96xe3x80x82
• Health Benefits | xe5x81xa5xe5xbaxb7xe7xa6x8fxe5x88xa9 - Medical check-ups, medical claims, and paid medical leave. xe5x8cxbbxe7x96x97xe6xa3x80xe6x9fxa5xe3x80x81xe5x8cxbbxe7x96x97xe6x8axa5xe9x94x80xe5x8fx8axe5xb8xa6xe8x96xaaxe7x97x85xe5x81x87xe3x80x82
• Allowances & Leave | xe6xb4xa5xe8xb4xb4xe5x8fx8axe5x81x87xe6x9cx9f- Shift and miscellaneous allowances. xe8xbdxaexe7x8fxadxe6xb4xa5xe8xb4xb4xe5x8fx8axe5x85xb6xe4xbbx96xe8xa1xa5xe5x8axa9xe3x80x82 - Annual leave, medical leave, and other paid leave options. xe5xb9xb4xe5x81x87xe3x80x81xe7x97x85xe5x81x87xe5x8fx8axe5x85xb6xe4xbbx96xe5xb8xa6xe8x96xaaxe5x81x87xe6x9cx9fxe3x80x82
• Career Growth | xe8x81x8cxe4xb8x9axe5x8fx91xe5xb1x95- Clear pathways for promotion to higher roles. xe6x8fx90xe4xbex9bxe6x98x8exe7xa1xaexe7x9ax84xe6x99x8bxe5x8dx87xe6x9cxbaxe4xbcx9axe3x80x82
• Additional Perks | xe5x85xb6xe4xbbx96xe7xa6x8fxe5x88xa9- Contributions to EPF, SOCSO, and EIS. xe5x85xacxe5x8fxb8xe7xbcxb4xe7xbaxb3EPFxe3x80x81SOCSOxe5x8fx8aEISxe3x80x82 - Fully stocked pantry for employees. xe6x8fx90xe4xbex9bxe5x91x98xe5xb7xa5xe8x8cxb6xe6xb0xb4xe9x97xb4xe5x8fx8axe9x9bxb6xe9xa3x9fxe3x80x82 - Weekly outdoor sports activities. xe6xafx8fxe5x91xa8xe6x88xb7xe5xa4x96xe8xbfx90xe5x8axa8xe6xb4xbbxe5x8axa8xe3x80x82 - Company gatherings and annual dinners. xe5x85xacxe5x8fxb8xe8x81x9axe4xbcx9axe5x8fx8axe5xb9xb4xe5xbaxa6xe6x99x9axe5xaexb4xe3x80x82 - Access to upskilling courses (e.g., Microsoft 365, and other development programs). xe6x8fx90xe4xbex9bxe5x91x98xe5xb7xa5xe6x8ax80xe8x83xbdxe6x8fx90xe5x8dx87xe8xafxbexe7xa8x8bxefxbcx88xe5xa6x82Microsoft 365xe5x8fx8axe5x85xb6xe4xbbx96xe5x9fxb9xe8xaexadxe9xa1xb9xe7x9bxaexefxbcx89xe3x80x82

Working Hours | xe5xb7xa5xe4xbdx9cxe6x97xb6xe9x97xb4

• Rotational Shift | xe8xbdxaexe7x8fxadxe5x88xb6xe5xbaxa6: - 8:00 AM - 5:00 PM - 2:00 PM - 11:00 PM
• Shift changes occur every two months. xe6xafx8fxe4xb8xa4xe4xb8xaaxe6x9cx88xe8xbdxaexe6x8dxa2xe4xb8x80xe6xacxa1xe7x8fxadxe6xacxa1xe3x80x82

Office Location & Accessibility | xe5x8ax9exe5x85xacxe5xaexa4xe4xbdx8dxe7xbdxaexe5x8fx8axe4xbaxa4xe9x80x9axe4xbexbfxe5x88xa9xe6x80xa7Located near convenient public transportation: xe5x85xacxe5x8fxb8xe4xbdx8dxe7xbdxaexe9x9dxa0xe8xbfx91xe4xbaxa4xe9x80x9axe4xbexbfxe5x88xa9xefxbcx9a

• LRT Kerinchi Station (5 - 8 minutes walking distance). xe8xb7x9dxe7xa6xbbKerinchixe8xbdxbbxe5xbfxabxe9x93x81xe7xabx995 - 8xe5x88x86xe9x92x9fxe6xadxa5xe8xa1x8cxe8xb7xafxe7xa8x8bxe3x80x82
• LRT Universiti Station (15 minutes walking distance). xe8xb7x9dxe7xa6xbbUniversitixe8xbdxbbxe5xbfxabxe9x93x81xe7xabx9915xe5x88x86xe9x92x9fxe6xadxa5xe8xa1x8cxe8xb7xafxe7xa8x8bxe3x80x82

KemahiranFluent in Mandarin Customer Service Skills Communication Skills Problem-Solving SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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