Job Description

Limocab (M) Hiring! Full Time Customer Service Executive ( Mandarin Speaking) in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl
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Customer Service Executive ( Mandarin Speaking)
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MYR3,500 - MYR4,500 Per Month
Kampung Datuk Keramat,
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Posted 2 hours ago o Closing 7 Nov 2025
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Requirements

• Able to speak and read Mandarin
• Candidates must possess at least Diploma
• Fresh graduate are welcome to apply
• Strong communication and interpersonal skills.
• Able to work shifts, weekends, and public holidays.
• Proactive and detail-oriented with strong organizational skills.
• Comfortable working in a fast-paced, team-oriented environment.
• Experience in transport/logistics or a similar field is a plus.

Responsibilities
About the Role
We are looking for a Customer Service - Mandarin Speaker who will be the first point of contact for our customers. You will play a vital role in ensuring all booking inquiries are handled professionally, and that communication between our clients and dispatch team runs smoothly.
You will also support day-to-day operations and report directly to the Reservation Manager, who is authorized to act on all matters related to reservations.
Key Responsibilities:

• Handle bookings and customer inquiries via phone, email, and in person.
• Relay accurate booking information to the dispatch team.
• Confirm bookings with vehicle and driver details to customers.
• Monitor and update drivers' availability.
• Maintain and update trip statuses in the system in real-time.
• Ensure accurate record-keeping of all transactions and communications.
• Analyze customer feedback and escalate issues to management.
• Report incidents or complaints and assist in resolving discrepancies.
• Coordinate driver assignments based on availability and fairness.
• Support operational goals aligned with the company's mission and vision.
• Perform other relevant duties as assigned by management.

Benefits

• Night shift Allowance
• Transport Allowance
• Laptop provide
• Medical Leave, Medical Coverage or Claims
• Annual Leave
• Work Location near by Public Transport - Ampang Park LRT station
• 6 working days
• EPF
• Socso
• SIP

Skills
Fluency in Mandarin Communication skills Time management Problem-solving Customer service Mandarin Language Proficiency
Important Information
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Skills Required