Job Description

Requirements:

• Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, any field.
• Required language(s): Mandarin, Bahasa Malaysia and English
• At least 1 year(s) of working experience in the related field is required for this position. Fresh graduates are welcome to apply.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Computer literate with good interpersonal skills.
• Good English communication and written skill.
• Candidates must be able to work at Wisma Nirvana.

Scopes:

• Perform daily counter service operations and administrative tasks.
• Accept and input customer details from Purchase Orders into the system.
• Collect payments through cash, cheques, and credit cards.
• Prepare Official Receipts for daily sales.
• Check and follow up on booking cases and required documents for confirmed sales.
• Process sales confirmations and distribute documents to relevant departments.
• Handle inquiries, reservations, changes, cancellations, and transfers of lots, as well as update customer information.
• Update the system with changes in purchase and purchaser\'s information.
• Verify the accuracy of computer data with written Purchase Orders.
• Verify customer details for changes in purchase and purchaser\'s information.
• Compile documents for distribution to appropriate departments.
• Follow up with Finance & Corporate Affairs Department regarding booking refunds.
• Compile Purchase Orders and file them with the Registry Department.
• Coordinate with the Registry Department for issuing Certificates of Purchase, handling product utilization and deceased cases.
• Arrange item transfers to Site Offices and verify received documents.
• Coordinate with Sites & Offices in Semenyih, Klang, Shah Alam & N2 for counter service tasks and data entry error corrections.
• Keep track of sales materials, forms, and controlled stock, such as Purchase Orders.
• Support TPOM sales discussions to resolve customer queries, collect payments, and complete sales documents.
• Provide support and assistance to Branches Customer Service when needed.
• Carry out duties/services at events/sites as required.
• Perform any additional tasks assigned by your superior.

Experience Required: Min 1 Year/s

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