Job Description

RESPONSIBILITY AND AUTHORITY:

1. Respond promptly to customer inquiries via email, phone, or other channels.

2. Handle and process Requests for Quotation (RFQs) from customers:

a. Review specifications and requirements.

b. Coordinate with internal departments (e.g., sales, production, procurement) to prepare pricing and lead time.

c. Prepare and issue accurate quotations.

3. Receive, verify, and process Purchase Orders (POs):

a. Confirm order details, delivery dates, and terms.

b. Input orders into internal systems.

4. Follow up on orders, delivery status, and customer feedback.

5. Coordinate with logistics and warehouse teams to ensure timely delivery.

6. Maintain accurate records of communications, quotations, and orders.

7. Resolve customer complaints or issues professionally and escalate when needed.

8. Support the sales team with customer-related administrative tasks.

9. Other tasks assign by superior.

QUALIFICATION AND EXPERIENCE:

1.

SPM / Diploma / Degree

in Business, Administration, or related field.

2. Minimum

1-2 years of experience

in customer service, order processing, or sales coordination.

3. Strong understanding of

quotation and order handling processes

.

4. Proficiency in

Microsoft Office (Excel, Word)

and experience with CRM systems (e.g. SQL, SAP, or similar).

5. Good written and verbal communication skills in

English and Bahasa Malaysia

.

6. Detail-oriented, organized, and able to handle multiple tasks.

Job Types: Full-time, Permanent

Pay: From RM1.00 per month

Education:

STM/STPM (Preferred)
Experience:

Customer Care Specialist: 2 years (Preferred)
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: In person