Job Description

Job description

"Transform your ideas and service mindset with us. Join us now!"

Roles & Responsibilities

Delivering excellent customer service to customer via email, live chat & social media based on your skills. Providing accurate information on products and services to customer. Consistently meeting individual and team KPIS and goals Maintaining high degree of integrity and confidentiality - keeping customers' information confidential at all times.

Job Requirements

Must possess at least an SPM, Diploma, Bachelor's Degree or higher, in any fields Fresh graduates are encourage to apply

Good command in spoken -Mandarin is an additional advantage

Abilities to read and write simplified and tranditional Mandarin are additional advantage

Good command in English & Bahasa Malaysia in both spoken and written Proper phone etiquette with excellent interpersonal and active listening skills Resourceful, proactive and able to work independently Fast learner with good analytical thinking and problem solving skills Ready to work in shift rotations (Midnight shifts) based on business needs

Able to work on public holidays and weekends (based on business needs)

Additional Information:

Permanent position. 1-3 years of customer service experience Career advancement opportunity

Benefits:

Strategic Working Location - Walking distance from public transportation hub Various mode of public transportation available (LRT, MRT, KTM, Monorail) Annual Leave Medical coverage EPF, SOCSO & EIS Contribution 5 days works + 2 days off

Additional allowance for those who can read, write and speak Mandarin

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Opportunities for promotion Professional development
Ability to commute/relocate:

Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Have you worked with Transcosmos Malaysia before? Kindly inform us of your earliest joining date for this role? What is your expected salary, and is there any flexibility around it?
Education:

STM/STPM (Preferred)
Experience:

Customer service: 1 year (Preferred)
Language:

English (Required) Bahasa (Required)
Work Location: In person

Application Deadline: 11/02/2025
Expected Start Date: 11/03/2025