Job Description

Working location: Medini 7 , Nusajaya Working hour: Monday - Friday, 8:30am to 5:30pm Salary range: RM2,500 - RM3,500 (Depends on experience & last salary) + RM100 Transport allowance (Upon confirmation) *12 months contract, renewable after 12months. Job description : The Successful Candidate will have at least 2 years of Customer Service experience from Call Centre company serving SG clients. Job Responsibilities :

• Provide an amazing, personalized experience to each customer. No copy and paste answers, only meaningful, personalized replies with love and care injected into each message.
• Effectively diagnose and solve day-to-day customer concerns and issues through various support channels such as emails, calls, blogs, social media etc.
• Analyze customer feedback while continuously looking for ways to improve customer experience.
• Ensure feedback flows to all teams in order to improve.
• Strive to give every customer the Salty Experience we can truly proud to be a part off.
• Compile and update FAQs / self-help guides to educate and address client needs.

Job Requirements:

• At least 2 years of Call Centre Customer Service Experience.
• At least SPM holder.
• Excellent command of English Language.
• Handled Singapore client experience.
• Excellent communication skills.
• Enjoy spending hours communicating with the customers.
• Technology and automation is your good friend.
• You can communicate technically with NON-technical people.
• You have an innovative mind and are a self-starter.
• Proactive in coming up with ideas and solutions that will improve customer experience.

Job Types: Full-time, Contract
Contract length: 12 months Salary: RM2,700.00 - RM3,500.00 per month Schedule:

• Monday to Friday

Education:

• STM/STPM (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Language:

• English (Preferred)