Customer Service Executive / Officer
Johor Bahru, Johor, Malaysia
Job Description
- A good proven track record in academic achievement and fluency in English is essential.
- Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel.
- Excellent human relation, communication and negotiation skills are critical.
- Attentive and good in time management especially on time delivery.
- Computer literacy in Microsoft Office is a must.
- Received customer PO and return acknowledge the receiving of purchase order to customer.
- Analyse purchase order (selling price, revision, quantity, incoterm term, delivery date, payment terms and currency) by meeting Navision standard prior entering to system.
- Discuss with planner the feasibility of the delivery date requested by customer otherwise counter propose alternative date to customer.
- Provide Shipment demand plan after discussion with customer.
- Receive/Request forecast from customer.
- Ensure prompt response to customers\' inquiries, complaints\' etc.
- Work closely with Sales & Marketing to understand and prioritize customers\' requirements.
- Perform customer satisfaction survey twice per year.
- Perform other duties as assigned.
- Positive & Stable work environment
- 5-day work (Monday - Friday)
- Full rated EPF + SOCSO
- Annual Leave
- Birthday Voucher
- Medical benefit
- Uniform
- Training provided
Ricebowl
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Job Detail
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Job IdJD1039253
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohor Bahru, Johor, Malaysia
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EducationNot mentioned