Job Description

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Customer Service Executive (Open for Fresh Graduates) - Melaka
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MYR2,500 - MYR2,800 Per Month
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Fresh Graduates
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Posted 2 hours ago o Closing 19 Dec 2025
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Requirements
Company Background:
Our client is a well-established multinational company with a strong presence in the industry. They are currently seeking a Customer Service Executive to be based in Melaka, responsible for managing customer inquiries and ensuring a high level of customer satisfaction.
Job Requirements:

• Fresh graduates with a Degree or Diploma are encouraged to apply
• SPM holders must have a minimum of 2 years' experience in a customer service role
• Proven experience in customer service / helpdesk is an added advantage
• Excellent verbal and written communication skills
• Positive attitude, problem-solving mindset, and ability to work well in a team
• Basic computer literacy and ability to learn new systems quickly
• Candidate must be able to work in rotational days (5 working days, 2 off days, rotational shift hours)
• Candidate must be willing to work in Melaka City.
• Candidates who are able to communicate in Mandarin are encouraged to apply.

Responsibilities
Job Responsibilities:

• Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
• Handle escalations from customers and maintain good customer relationships in a professional manner.
• Follow up and resolve customers complains and ensure IT is close to satisfaction.
• Work closely with team members and leaders at all times to achieve quality results & productivity.
• Participate in ad-hoc tasks as requested.

Benefits
Customer Service Allowance
Shift Allowance
KPI Performance Allowance
Language Allowance
Medical & Insurance Coverage
Dental / Optical Benefits
Training will be provided
Skills
Customer Service Communication Skills Problem Solving
Important Information
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Skills Required