Job Description

• At least one (1) year working experience in contact center / customer support/ administration, related field. \xe8\x87\xb3\xe5\xb0\x91\xe4\xb8\x80\xe5\xb9\xb4\xe7\x9a\x84\xe5\x91\xbc\xe5\x8f\xab\xe4\xb8\xad\xe5\xbf\x83/\xe5\xae\xa2\xe6\x88\xb7\xe6\x94\xaf\xe6\x8c\x81/\xe8\xa1\x8c\xe6\x94\xbf\xe7\x9b\xb8\xe5\x85\xb3\xe9\xa2\x86\xe5\x9f\x9f\xe5\xb7\xa5\xe4\xbd\x9c\xe7\xbb\x8f\xe9\xaa\x8c\xe3\x80\x82
• Good command of spoken and written Mandarin, English and Bahasa Malaysia. \xe8\x89\xaf\xe5\xa5\xbd\xe7\x9a\x84\xe6\x99\xae\xe9\x80\x9a\xe8\xaf\x9d\xe3\x80\x81\xe8\x8b\xb1\xe8\xaf\xad\xe5\x92\x8c\xe9\xa9\xac\xe6\x9d\xa5\xe8\xaf\xad\xe5\x8f\xa3\xe8\xaf\xad\xe5\x8f\x8a\xe4\xb9\xa6\xe9\x9d\xa2\xe8\x83\xbd\xe5\x8a\x9b\xe3\x80\x82
• Proficient in relevant computer applications like Microsoft Office. \xe7\xb2\xbe\xe9\x80\x9a\xe5\xbe\xae\xe8\xbd\xaf\xe5\x8a\x9e\xe5\x85\xac\xe8\xbd\xaf\xe4\xbb\xb6\xe7\xad\x89\xe7\x9b\xb8\xe5\x85\xb3\xe8\xae\xa1\xe7\xae\x97\xe6\x9c\xba\xe5\xba\x94\xe7\x94\xa8\xe3\x80\x82
• Ability to adapt to a fast-changing environment. \xe8\x83\xbd\xe5\xa4\x9f\xe9\x80\x82\xe5\xba\x94\xe5\xbf\xab\xe9\x80\x9f\xe5\x8f\x98\xe5\x8c\x96\xe7\x9a\x84\xe7\x8e\xaf\xe5\xa2\x83\xe3\x80\x82
• Detail-oriented with good organizational and multitasking abilities. \xe6\xb3\xa8\xe9\x87\x8d\xe7\xbb\x86\xe8\x8a\x82\xef\xbc\x8c\xe5\x85\xb7\xe5\xa4\x87\xe8\x89\xaf\xe5\xa5\xbd\xe7\x9a\x84\xe7\xbb\x84\xe7\xbb\x87\xe5\x92\x8c\xe5\xa4\x9a\xe4\xbb\xbb\xe5\x8a\xa1\xe5\xa4\x84\xe7\x90\x86\xe8\x83\xbd\xe5\x8a\x9b\xe3\x80\x82
• Demonstrate excellent communication and problem-solving skills. \xe5\xb1\x95\xe7\x8e\xb0\xe5\x87\xba\xe4\xbc\x98\xe7\xa7\x80\xe7\x9a\x84\xe6\xb2\x9f\xe9\x80\x9a\xe5\x92\x8c\xe8\xa7\xa3\xe5\x86\xb3\xe9\x97\xae\xe9\xa2\x98\xe7\x9a\x84\xe8\x83\xbd\xe5\x8a\x9b\xe3\x80\x82
• Able to work independently with minimum supervision. \xe8\x83\xbd\xe5\xa4\x9f\xe7\x8b\xac\xe7\xab\x8b\xe5\xb7\xa5\xe4\xbd\x9c\xef\xbc\x8c\xe6\x9c\x80\xe5\xb0\x91\xe7\x9a\x84\xe7\x9b\x91\xe7\x9d\xa3\xe4\xb8\x8b\xe5\xae\x8c\xe6\x88\x90\xe4\xbb\xbb\xe5\x8a\xa1\xe3\x80\x82
• Self-motivated and a good team player. \xe8\x87\xaa\xe6\x88\x91\xe6\xbf\x80\xe5\x8a\xb1\xef\xbc\x8c\xe8\x89\xaf\xe5\xa5\xbd\xe7\x9a\x84\xe5\x9b\xa2\xe9\x98\x9f\xe5\x90\x88\xe4\xbd\x9c\xe7\xb2\xbe\xe7\xa5\x9e\xe3\x80\x82

• Monitor and respond to all customer inquiries through various communication channels, such as live chat, phone, WhatsApp, etc. \xe7\x9b\x91\xe6\x8e\xa7\xe5\xb9\xb6\xe5\x9b\x9e\xe5\xa4\x8d\xe5\x90\x84\xe7\xa7\x8d\xe6\xb2\x9f\xe9\x80\x9a\xe6\xb8\xa0\xe9\x81\x93\xef\xbc\x88\xe5\xa6\x82\xe5\x9c\xa8\xe7\xba\xbf\xe8\x81\x8a\xe5\xa4\xa9\xe3\x80\x81\xe7\x94\xb5\xe8\xaf\x9d\xe3\x80\x81WhatsApp\xe7\xad\x89\xef\xbc\x89\xe4\xb8\x8a\xe7\x9a\x84\xe6\x89\x80\xe6\x9c\x89\xe5\xae\xa2\xe6\x88\xb7\xe6\x9f\xa5\xe8\xaf\xa2\xe3\x80\x82
• Oversee and manage day-to-day operations of E-Commerce Marketplaces, including handling sales orders, shipments, payments, and all associated administrative matters. Ensure orders are processed accurately and in a timely manner. \xe7\x9b\x91\xe7\x9d\xa3\xe5\x92\x8c\xe7\xae\xa1\xe7\x90\x86\xe7\x94\xb5\xe5\xad\x90\xe5\x95\x86\xe5\x8a\xa1\xe5\xb8\x82\xe5\x9c\xba\xe7\x9a\x84\xe6\x97\xa5\xe5\xb8\xb8\xe8\xbf\x90\xe8\x90\xa5\xef\xbc\x8c\xe5\x8c\x85\xe6\x8b\xac\xe5\xa4\x84\xe7\x90\x86\xe9\x94\x80\xe5\x94\xae\xe8\xae\xa2\xe5\x8d\x95\xe3\x80\x81\xe8\xb4\xa7\xe7\x89\xa9\xe5\x8f\x91\xe8\xbf\x90\xe3\x80\x81\xe4\xbb\x98\xe6\xac\xbe\xe4\xbb\xa5\xe5\x8f\x8a\xe6\x89\x80\xe6\x9c\x89\xe7\x9b\xb8\xe5\x85\xb3\xe7\x9a\x84\xe8\xa1\x8c\xe6\x94\xbf\xe4\xba\x8b\xe5\x8a\xa1\xe3\x80\x82\xe7\xa1\xae\xe4\xbf\x9d\xe8\xae\xa2\xe5\x8d\x95\xe5\x87\x86\xe7\xa1\xae\xe5\x8f\x8a\xe5\x8f\x8a\xe6\x97\xb6\xe5\xa4\x84\xe7\x90\x86\xe3\x80\x82
• Assist walk-in customers with order packing and order collection. \xe5\x8d\x8f\xe5\x8a\xa9 Walk-in \xe5\xae\xa2\xe6\x88\xb7\xe8\xbf\x9b\xe8\xa1\x8c\xe8\xae\xa2\xe5\x8d\x95\xe5\x8c\x85\xe8\xa3\x85\xe5\x92\x8c\xe9\xa2\x86\xe5\x8f\x96
• Work closely with the sales team to achieve sales targets and provide support in achieving individual and team goals. \xe4\xb8\x8e\xe9\x94\x80\xe5\x94\xae\xe5\x9b\xa2\xe9\x98\x9f\xe5\xaf\x86\xe5\x88\x87\xe5\x90\x88\xe4\xbd\x9c\xef\xbc\x8c\xe8\xbe\xbe\xe6\x88\x90\xe9\x94\x80\xe5\x94\xae\xe7\x9b\xae\xe6\xa0\x87\xef\xbc\x8c\xe5\xb9\xb6\xe6\x94\xaf\xe6\x8c\x81\xe5\xae\x9e\xe7\x8e\xb0\xe4\xb8\xaa\xe4\xba\xba\xe5\x92\x8c\xe5\x9b\xa2\xe9\x98\x9f\xe7\x9b\xae\xe6\xa0\x87
• Actively engaging with customers, promoting sales promotions, and upselling/cross-selling products to maximize revenue. \xe7\xa7\xaf\xe6\x9e\x81\xe4\xb8\x8e\xe5\xae\xa2\xe6\x88\xb7\xe4\xba\x92\xe5\x8a\xa8\xef\xbc\x8c\xe6\x8e\xa8\xe5\xb9\xbf\xe9\x94\x80\xe5\x94\xae\xe4\xbf\x83\xe9\x94\x80\xef\xbc\x8c\xe5\xb9\xb6\xe8\xbf\x9b\xe8\xa1\x8c\xe4\xba\xa7\xe5\x93\x81\xe7\x9a\x84\xe6\x8f\x90\xe5\x8d\x87\xe9\x94\x80\xe5\x94\xae/\xe8\xb7\xa8\xe9\x94\x80\xe5\x94\xae\xef\xbc\x8c\xe4\xbb\xa5\xe6\x9c\x80\xe5\xa4\xa7\xe5\x8c\x96\xe6\x94\xb6\xe5\x85\xa5\xe3\x80\x82
• Assist in the preparation of reports, data entry, expense tracking, etc. \xe5\x8d\x8f\xe5\x8a\xa9\xe5\x87\x86\xe5\xa4\x87\xe6\x8a\xa5\xe5\x91\x8a\xe3\x80\x81\xe6\x95\xb0\xe6\x8d\xae\xe8\xbe\x93\xe5\x85\xa5\xe3\x80\x81\xe8\xb4\xb9\xe7\x94\xa8\xe8\xb7\x9f\xe8\xb8\xaa\xe7\xad\x89\xe5\xb7\xa5\xe4\xbd\x9c\xe3\x80\x82
• Develop and maintain a strong understanding of the company\'s products or services to effectively assist customers and provide information. \xe5\x85\xa8\xe9\x9d\xa2\xe4\xba\x86\xe8\xa7\xa3\xe5\xb9\xb6\xe6\x8e\x8c\xe6\x8f\xa1\xe5\x85\xac\xe5\x8f\xb8\xe7\x9a\x84\xe4\xba\xa7\xe5\x93\x81\xe6\x88\x96\xe6\x9c\x8d\xe5\x8a\xa1\xef\xbc\x8c\xe4\xbb\xa5\xe6\x9c\x89\xe6\x95\x88\xe5\x9c\xb0\xe5\x8d\x8f\xe5\x8a\xa9\xe5\xae\xa2\xe6\x88\xb7\xe5\xb9\xb6\xe6\x8f\x90\xe4\xbe\x9b\xe4\xbf\xa1\xe6\x81\xaf\xe3\x80\x82
• Perform ad-hoc assignments when required. \xe6\xa0\xb9\xe6\x8d\xae\xe9\x9c\x80\xe8\xa6\x81\xe6\x89\xa7\xe8\xa1\x8c\xe4\xb8\xb4\xe6\x97\xb6\xe4\xbb\xbb\xe5\x8a\xa1\xe3\x80\x82

• Career development opportunities \xe8\x81\x8c\xe4\xb8\x9a\xe5\x8f\x91\xe5\xb1\x95\xe6\x9c\xba\xe4\xbc\x9a
• Opportunities for enhanced learning \xe6\x8f\x90\xe5\x8d\x87\xe5\xad\xa6\xe4\xb9\xa0\xe6\x9c\xba\xe4\xbc\x9a
• Attractive remuneration package and benefits \xe6\x9c\x89\xe5\x90\xb8\xe5\xbc\x95\xe5\x8a\x9b\xe7\x9a\x84\xe8\x96\xaa\xe9\x85\xac\xe7\xa6\x8f\xe5\x88\xa9\xe5\xa5\x97\xe8\xa3\x85

• 5 Working Days
• Allowance Provided

Ricebowl