Job Description

Job Title: Customer Service Executive

Key Responsibilities:

Serve as the first point of contact for Singapore-based customers via email and WhatsApp
Ensure order accuracy, pricing consistency, and proper documentation
Handle product inquiries, lead time, pricing, and order-related enquiries
Handle post-delivery issues such as goods exchange/return requests
Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
Process various backend documents to ensure order, picking and delivery accuracy
Prepare customer quotations based on approved pricing and input from sales/commercial team
Any other ad-hoc duties as assigned
Requirements:

Minimum 2 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.
Fluency in English (verbal and written) is required. Proficiency in Mandarin (verbal and written) is a plus.
Experience with Excel is required
Experience with ERP Systems (e.g. Alaya, Havi) is a plus
Experience with Order Management Systems (e.g. Bizmann) is a plus
Working Hours: 9:00 AM - 6:00 PM, 5.5-day work week
Working Location: Selangor, KL (Kota Kemuning/Puchong)
Contact Person:

Please feel free to drop your resume to me: haydee.hojingrou@sg.wilmar-intl.com

Job Type: Full-time

Pay: RM3,500.00 - RM4,600.00 per month

Work Location: In person