Customer Service Executive
Remote, Malaysia
Job Description
b'
A fast-growing E-commerce company in the SEA is looking for a highly-motivated and enthusiastic Customer Service Representative to join their team.
The Role: Customer Service Representative
As a Customer Service Representative, you will be responsible for providing excellent customer service and support to customers via email, phone, and live chat. The ideal candidate will be someone who is well-spoken, attentive, and patient. He/She also has a good track record in a service-oriented environment.
What you\'ll be doing
- Respond to customer inquiries and concerns in a timely and professional manner
- Coordinate with the Sales, Products, and Logistics team to ensure the customer order to ensure a seamless E-commerce experience.
- Follow up orders from order placed to delivery & provide after-sales service .
- Handle presales-related inquiries, and product issues-related cases
including but not limited to Inventory Checking, Payment Status Checking, etc. - Maintain accurate records of customer interactions and transactions
- Handle daily and ad hoc assignments as required to ensure KPI targets are met.
- Diploma in the relevant field of study or equivalent level qualification
- Preferably 2-3 years of customer-related experience in the E-Commerce industry.
- Passion for Customer Service in the E-Commerce industry.
- Proficiency with MS Office (Word, Excel).
- Highly adaptable and possess a strong willingness to learn.
- Committed and have a positive work attitude.
- Competitive salary
- Flexible work schedule
- Professional development opportunities
- Collaborative and supportive team environment
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD922576
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationRemote, Malaysia
-
EducationNot mentioned