Job Description

Manpower Staffing Services (Malaysia) Sdn. Bhd. Hiring! Full Time Customer Service Executive in Selangor, Selangor, Earn up to MYR 4,200 - Ricebowl
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Customer Service Executive
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MYR2,700 - MYR4,200 Per Month
, and +1 other locations
Fresh Graduates
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Posted an hour ago o Closing 16 Jan 2026
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Requirements

• Possess a minimum of Secondary/SPM/'O' Level certification or equivalent.
• Demonstrate proficiency in written and spoken English, Bahasa Malaysia, and Mandarin to effectively communicate with a diverse customer base.
• Exhibit strong customer service skills with a focus on providing excellent support and building positive relationships.
• Display effective problem-solving abilities to identify, analyze, and resolve customer issues in a timely manner.
• Possess excellent communication skills, including active listening, to understand customer needs and provide appropriate solutions.
• Be willing to work onsite at the company's location in Petaling Jaya.
• Be available to work full-time hours as required by the company.
• Exhibit a proactive and positive attitude, with a willingness to learn and adapt to new challenges in a fast-paced environment.
• Demonstrate basic computer literacy and the ability to navigate customer service software and systems.

Responsibilities

• Answer incoming customer calls and respond to customer emails in a timely and efficient manner.
• Identify and assess customers' needs to achieve satisfaction by providing appropriate solutions and alternatives.
• Resolve customer complaints via phone, email, mail, or social media, ensuring a positive customer experience.
• Process orders, forms, applications, and requests, ensuring accuracy and adherence to company procedures.
• Keep records of customer interactions, transactions, comments, and complaints in the customer relationship management (CRM) system.
• Communicate and coordinate with internal departments to resolve customer issues and escalate complex cases to appropriate personnel.
• Follow communication procedures, guidelines, and policies to maintain a consistent and professional brand voice.
• Provide feedback on the efficiency of the customer service process and suggest improvements to enhance the customer experience.
• Meet personal/team qualitative and quantitative targets.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO
• Company Activities

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Insurance

Skills
Customer Service Problem Solving Communication Skills Active Listening
Important Information
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Skills Required