Job Description

MSU Medical Centre is seeking a dedicated and

resilient Customer Service Executive

to deliver exceptional service and ensure a positive experience for every patient and visitor. The ideal candidate has strong communication skills, a warm personality, and the ability to handle challenges with professionalism and empathy.

Key Responsibilities:

Provide frontline support to patients, visitors, and clients at the reception and customer service counters. Manage registration, appointment scheduling, billing inquiries, and general assistance. Handle patient feedback and complaints with tact and professionalism. Coordinate with clinical and non-clinical departments to ensure smooth operations and service delivery. Maintain MSUMC's image by delivering consistent, high-quality customer care.

Requirements:

Diploma or Degree in Business Administration, Hospitality, Healthcare Management, or a related field.

Minimum 2 years of working experience

in a hospital, hotel, or customer service environment. Excellent communication and interpersonal skills.

Resilient, patient, and able to perform well under pressure.

Good command of English and Bahasa Malaysia (additional languages are an advantage). Pleasant personality with a customer-first attitude.
Job Types: Full-time, Permanent

Pay: RM2,300.00 - RM3,000.00 per month

Work Location: In person