Job Description

• Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritise and manage time effectively
• Social media savvy

• Provide exceptional customer service and support to customers via various communication channels such as phone, email, and live chat, FB messenger, instagram, etc.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Assist customers in navigating the company\'s products/services and provide accurate information and guidance.
• Process customer orders, returns, and exchanges efficiently.
• Maintain a high level of product knowledge to effectively assist customers.
• Collaborate with internal teams to resolve customer issues and ensure customer satisfaction.
• Document customer interactions and update customer records accurately in the company\'s database.
• Identify opportunities for upselling or cross-selling products/services to customers.
• Meet or exceed individual and team performance targets.
• Follow company policies, procedures, and guidelines in all customer interactions.

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

• Training Provided

Ricebowl