Customer Service Executive ( Tagalog Speaker )
Kuala Lumpur, M14, MY, Malaysia
Job Description
Respond quickly and politely to customer questions through live chat and phone calls, providing clear information about e-commerce products, orders, and services. Handle complaints, solve problems, and escalate difficult issues when needed. Maintain professionalism to ensure customers are satisfied with every interaction. Record customer information and interactions accurately in the CRM system. Follow company rules for handling inquiries and escalations. Keep up to date with products, promotions, and company policies to assist customers well. Meet goals for response time, problem resolution, and customer satisfaction. Protect customer privacy and follow data protection policies.
Requirements
Experience in customer service, especially in call centers or e-commerce, is preferred but not required. New applicants are welcome. Good communication skills in English and Tagalog, both spoken and written. Able to handle multiple tasks and manage time well in a busy work environment. Strong problem-solving skills and attention to detail. Willing to work in shifts, including weekends and public holidays if needed.
Shift:
rotational shift, 5 working days and 2 days off on a rotating scheduleJob Types: Full-time, Permanent, Fresh graduate
Pay: From RM3,700.00 per month
Benefits:
Health insurance Opportunities for promotion Professional development
Language:
English (Required) Tagalog (Required)
Work Location: In person
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Job Detail
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Job IdJD1272484
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned