Customer Service Executive (treatment Coordinator)
Cheras, Kuala Lumpur - Putrajaya, Malaysia
Job Description
- Good verbal and written communication skills in Bahasa Malaysia, Mandarin and English. Prefer Mandarin speaking candidates as Customer Service Executives will have to deal with Mandarin-speaking clients.
- Minimum 2 years of related working experience
- Possess minimum education level, Diploma in related field
- Able to work in a multi-cultural environment and with people of all levels
- Meticulous and possess positive attitude
- Good sense of urgency
- Flexible and adaptable
- Proficient in computer skills - MS Word, Power Point, Excel
- Make calls to customers to explain treatment guidance.
- Update and keep track of customers\' status.
- Resolve customers\' complaints and enquiries by establishing strong rapport with customers through effective communications and problem resolution.
- Keep records of customer interactions, process customer accounts and file documents
- Liaison with customers on transport arrangement for goods delivery and generate delivery orders.
- Support all administrative issues, ie billing, monthly report.
- Perform other ad-hoc projects or duties as and when required.
- Performance bonus
- Medical and dental benefits
- Staff purchase discounts
Ricebowl
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Job Detail
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Job IdJD1044274
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCheras, Kuala Lumpur - Putrajaya, Malaysia
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EducationNot mentioned