Answer inbound calls from customers related to billing, service plans, and technical issues.
Provide accurate information and resolve customer inquiries effectively.
Record and update customer details in the system.
Escalate complex issues to the appropriate departments when necessary.
Maintain a high level of professionalism and customer satisfaction.
Meet individual and team performance targets (e.g., call handling time, quality scores).
Job Types: Full-time, Permanent, Fresh graduate
Pay: Up to RM3,000.00 per month
Benefits:
Opportunities for promotion
Professional development
Work Location: In person
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