Job Description

Company Overview

Join a

leading Business Process Outsourcing (BPO) company

with operations expanding across

13 countries worldwide

. We are recognized for our excellence in service delivery, employee development, and global presence.

Here, you'll be part of a dynamic and supportive environment with

clear career growth pathways

,

continuous training

, and

international exposure

.

Job Overview

We are looking for a

Customer Service Executive (BM & English Speaker)

to deliver exceptional customer support through

inbound calls, outbound calls, emails, and live chats

.

This role requires individuals with strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment. You will be trained to handle inquiries efficiently while maintaining the company's high service standards.

Key Responsibilities

Handle

inbound and outbound calls

in Bahasa Malaysia and English. Respond promptly to customer inquiries via

email and live chat

. Provide accurate information about products, services, and company policies. Record and update customer interactions in the system accurately. Identify and resolve customer issues effectively or escalate them to the relevant department. Maintain service quality, professionalism, and customer satisfaction at all times. Work on

rotational shifts

, including

weekends, public holidays, and night shifts

.

Requirements

Minimum

SPM qualification

- must have

passed Bahasa Malaysia and Sejarah

.

Fluent in Bahasa Malaysia and English

(spoken and written). Fresh graduates are encouraged to apply. Excellent communication, listening, and problem-solving skills. Able to multitask and remain calm under pressure. Willing to work

24-hour rotational shifts

, including weekends and public holidays. Basic computer literacy and ability to use email, chat, and CRM systems.

Why Join Us

Join a

reputable global BPO company

with operations in

13 countries

. Enjoy

structured career advancement

and internal promotion opportunities. Receive

comprehensive training and professional development

. Work in a

diverse, supportive, and collaborative

environment. Gain exposure to

international clients and world-class service standards

.
Job Type: Full-time

Pay: RM2,100.00 - RM2,800.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person